FAQ
F A Q : Frequently asked questions
1. When is delivery expected? / Quand la livraison est-elle prévue ?
Expected delivery time will be within 2 to 5 working days as from the day confirmation of payment through our bank account.
2. I have not received my confirmation email following my order?
We thank you for checking whether your return email has not gone to the inbox/spam. (Junk Mail), Alternatively, you can:
ii). Click on your order and
iii). Downlaod PDF
Otherwise, please contact us on (+230) 464 6761 or by email: web@hassamal.com. We are available for any additional information.
3. How do I validate my order? Your order is validated at the time your payment is made, you must make payment by bank transfer to the account of the
MCB : 000452413001
BIC / SWIFT : MCBLMUMU
IBAN : MU64MCBL0944000452413001000MUR
You will receive confirmation of your payment by email. We thank you for checking whether your confirmation has not gone into spam. (Junk Mail)
Deliveries will be made from Monday to Friday between 08h30 - 16h00
Delivery cost apply per order and do not include backorders. If the order has already been processed and sent for shipping, we will not be able to include active order in the previous. We thank you for your understanding.
4. How do I modify my order?
Unfortunately marentree.mu site does not allow you to make order changes
Please check your order carefully before submitting it to avoid errors that could delay processing. In the event of an error, refunds will be issued within 2 weeks. We thank you for your understanding.
5. How do I cancel my order / and place another order?
In order to cancel the order you will need to make a request by email to: web@hassamal.com and sales@hassamal.com. You will be notified by email to this effect. Following this step you will be able to validate another order.
6. Prices may change without notice
7. What is the refund procedure following order cancellation?
In order to cancel the order you will need to make a request by email to: web@hassamal.com You will be notified by email to this effect.
Refunds will be issued within 2 weeks. We thank you for your understanding